Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional™
Código de certificación: CMD365CRMP
Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional is a comprehensive, industry-focused certification designed to help professionals master Microsoft Dynamics 365 CRM for sales, customer service, marketing, customer insights, field service, and business process automation. This certification equips learners with the practical knowledge and technical expertise required to implement, configure, customize, and optimize Microsoft Dynamics 365 CRM solutions that enhance customer engagement, improve operational efficiency, and drive business growth.
Through this certification, you will learn how Microsoft Dynamics 365 CRM enables organizations to centralize customer information, automate sales pipelines, streamline customer service operations, manage marketing campaigns, and generate actionable business insights. The programme also explores advanced topics including Microsoft Copilot for Dynamics 365, Power Automate, Power Apps, Dataverse, customer journey automation, AI-assisted sales, low-code customization, security management, cloud deployment, and enterprise CRM governance. Designed for today's cloud-first business environment, it emphasizes practical implementation, configuration, automation, and enterprise CRM best practices.
$249
12 Hours
Duración del aprendizaje
6 Weeks
Duración del programa
Self Paced
Modalidad de acceso
Chat, Email & Phone
Apoyo al aprendizaje
Lo que aprenderá
Acerca de esta certificación
A Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional is a technology and business professional capable of implementing, configuring, customizing, administering, and optimizing Microsoft Dynamics 365 CRM solutions to improve customer engagement, sales performance, service delivery, and operational efficiency.
¿A quién está dirigida esta certificación?
CRM Administrators
Professionals responsible for configuring Dynamics 365 environments, managing users, security roles, and data integrity, and maintaining ongoing CRM operations across the organization.
Microsoft Dynamics and Functional Consultants
Consultants who design and implement Dynamics 365 CRM solutions across sales, service, and marketing, translating business requirements into configured, automated CRM processes.
Business Analysts
Analysts who bridge business needs and technology by mapping customer processes, defining CRM requirements, and interpreting analytics to drive data-driven decision-making.
Sales and Customer Service Managers
Leaders in sales operations and customer service who want to optimize pipelines, case management, SLAs, and omnichannel engagement using Dynamics 365 capabilities.
Solution Architects and IT Professionals
Technical professionals who plan environments, govern deployments, integrate Power Platform and Dataverse, and design secure, scalable enterprise CRM solutions.
Students and Career Changers
Individuals pursuing Microsoft business application careers who want a structured foundation across CRM fundamentals, automation, AI, and enterprise implementation.
Requisitos previos
Módulos incluidos
13 módulos · 0 lecciones · 12 Hours- Dynamics 365 Overview
- CRM Fundamentals
- Cloud Architecture
- Business Applications Ecosystem
- Dynamics 365 Navigation
Beneficios de la certificación
La certificación Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional™ le proporciona credenciales reconocidas por el sector y conocimientos prácticos especializados.
Unirse 5,000+ profesionales certificados en todo el mundo
Con la confianza de profesionales en 145+ países desde 2016
Master Microsoft Dynamics 365 CRM
Develop expertise in CRM implementation, sales automation, customer service, marketing, reporting, workflow automation, Power Platform integration, and enterprise CRM administration.
Gain Practical Enterprise Skills
Learn to configure Dynamics 365 environments, automate business processes, integrate Microsoft technologies, optimize customer engagement, and deliver scalable CRM solutions.
Advance Your Career
Open opportunities in Microsoft consulting, CRM administration, business analysis, enterprise applications, customer success, sales operations, cloud solutions, and digital transformation.
Reconocimiento del sector
The credential validates your expertise in one of the world's leading enterprise CRM platforms and demonstrates your ability to support customer-focused digital transformation.
Stay Ahead of Business Technology
Learn how Microsoft Copilot, AI-powered CRM, Power Platform, low-code development, automation, cloud computing, and intelligent business applications are transforming modern customer relationship management.
Obtenga su certificado oficial
Al completar con éxito la formación, recibirá un certificado digital verificable reconocido por empleadores de todo el mundo. Compártalo en LinkedIn, inclúyalo en su currículum o verifíquelo a través de nuestro portal en línea.
Preguntas frecuentes
It is a professional certification that validates expertise in implementing, configuring, customizing, and managing Microsoft Dynamics 365 CRM solutions for sales, customer service, marketing, automation, and customer engagement.
Esta certificación incluye
Datos básicos
Autoridad del consejo
Global Tech Council
Emisor verificado
This certification is developed and maintained by the Global Tech Council's panel of industry experts with decades of combined experience in data science.
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Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional
$249