Support Policy

This document outlines the support provisions extended to users of the Global Tech Council services, a subsidiary of Tosh Innovations Private Limited, hereinafter referred to as “the Company.”

Should you have any queries or concerns regarding this Support Policy or if you disagree with any of its provisions, we encourage you to contact us before engaging with the Website. The Company reserves the right to revise this Support Policy periodically; therefore, it is advisable to review this document periodically to stay informed of any updates. This Support Policy shall be deemed effective as of January 1, 2018.

By utilizing any aspect of the Website or disclosing personal information to the Company, you expressly consent to the processing of such information as outlined within this Support Policy.

Scope of Support Services

Our support services exclusively pertain to the products, subscriptions, and services offered through The support provided encompasses assistance related to product courses, certification access, website dashboard navigation, and e-learning platform login issues. For inquiries beyond these parameters, users are encouraged to consult the available documentation and frequently asked questions (FAQs) sections. Should your query remain unresolved, please submit a support ticket for further assistance.

Exclusions from Support Services

Support services do not extend to products procured from third-party suppliers who are not affiliated with the Company as authorized resellers, nor do they cover third-party products and services. Furthermore, consulting is not offered as part of our support services, except in conjunction with the purchase of specific products or services. Users seeking professional assistance for proof-of-concept (PoC) development or assistance with Initial Coin Offerings (ICOs) are advised to contact us, as we may be able to facilitate connections with qualified professionals.

Support Team Response Time

The Company is committed to addressing queries within a timeframe ranging from 24 to 48 hours across various communication platforms, including email, Facebook, Twitter, LinkedIn, Google+, and Instagram. For expedited assistance, users are encouraged to reach out via email at [email protected].

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