You will learn Dynamics 365 CRM fundamentals, customer management, sales automation, customer service, marketing, Power Platform integration, business process automation, reporting, security, Microsoft Copilot, and enterprise CRM administration.

Is Microsoft Dynamics 365 CRM still in demand in 2026?

Yes. Microsoft Dynamics 365 remains one of the leading enterprise CRM platforms used by organizations worldwide for customer engagement, business automation, AI-powered productivity, and digital transformation.

Do I need prior Dynamics 365 experience?

No. The programme begins with CRM fundamentals before progressing to advanced configuration, automation, and enterprise implementation concepts.

Who should take this certification?

CRM administrators, Microsoft consultants, business analysts, sales professionals, customer success managers, IT professionals, solution architects, and anyone interested in Microsoft business applications.

How is this different from Microsoft official role-based certifications?

This certification provides a comprehensive, vendor-focused learning path covering CRM implementation, administration, automation, Power Platform integration, AI capabilities, and enterprise best practices, making it suitable for professionals seeking broad Dynamics 365 expertise.

Are there any prerequisites?

There are no mandatory prerequisites. Basic knowledge of business applications, CRM concepts, or Microsoft technologies is beneficial but not required.

Can I retake the certification exam if I don't pass?

Yes. Candidates may retake the examination according to the policies established by Global Tech Council.

Professional TingkatSains Data

Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional™

Kode Sertifikasi: CMD365CRMP

Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional is a comprehensive, industry-focused certification designed to help professionals master Microsoft Dynamics 365 CRM for sales, customer service, marketing, customer insights, field service, and business process automation. This certification equips learners with the practical knowledge and technical expertise required to implement, configure, customize, and optimize Microsoft Dynamics 365 CRM solutions that enhance customer engagement, improve operational efficiency, and drive business growth.

Through this certification, you will learn how Microsoft Dynamics 365 CRM enables organizations to centralize customer information, automate sales pipelines, streamline customer service operations, manage marketing campaigns, and generate actionable business insights. The programme also explores advanced topics including Microsoft Copilot for Dynamics 365, Power Automate, Power Apps, Dataverse, customer journey automation, AI-assisted sales, low-code customization, security management, cloud deployment, and enterprise CRM governance. Designed for today's cloud-first business environment, it emphasizes practical implementation, configuration, automation, and enterprise CRM best practices.

4.8(168 ulasan)| 5,000+ terdaftar| Available globally

$249

Opsi Cicilan Bulanan Tersedia

12 Hours

Durasi pembelajaran

6 Weeks

Durasi Program

Self Paced

Metode Akses

Chat, Email & Phone

Dukungan Pembelajaran

Yang Akan Anda Pelajari

Statistical analysis and probability fundamentals

Data wrangling, cleaning and preparation

Exploratory data analysis and visualisation

Supervised and unsupervised machine learning

Predictive modelling on real-world datasets

Big data tools and modern data stacks

Storytelling with data for business decisions

Hands-on: Introduction to Microsoft Dynamics 365 CRM

Hands-on: Customer Relationship Management Fundamentals

Hands-on: Sales Management

Tentang Sertifikasi Ini

A Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional is a technology and business professional capable of implementing, configuring, customizing, administering, and optimizing Microsoft Dynamics 365 CRM solutions to improve customer engagement, sales performance, service delivery, and operational efficiency.

Untuk Siapa Sertifikasi Ini?

CRM Administrators

Professionals responsible for configuring Dynamics 365 environments, managing users, security roles, and data integrity, and maintaining ongoing CRM operations across the organization.

Microsoft Dynamics and Functional Consultants

Consultants who design and implement Dynamics 365 CRM solutions across sales, service, and marketing, translating business requirements into configured, automated CRM processes.

Business Analysts

Analysts who bridge business needs and technology by mapping customer processes, defining CRM requirements, and interpreting analytics to drive data-driven decision-making.

Sales and Customer Service Managers

Leaders in sales operations and customer service who want to optimize pipelines, case management, SLAs, and omnichannel engagement using Dynamics 365 capabilities.

Solution Architects and IT Professionals

Technical professionals who plan environments, govern deployments, integrate Power Platform and Dataverse, and design secure, scalable enterprise CRM solutions.

Students and Career Changers

Individuals pursuing Microsoft business application careers who want a structured foundation across CRM fundamentals, automation, AI, and enterprise implementation.

Prasyarat

Basic understanding of technology concepts

No prior specialized experience necessary - the program starts from foundations

A computer with internet access for hands-on labs and exercises

Curiosity and willingness to learn new technologies

Modul yang Disertakan

13 modul · 0 pelajaran · 12 Hours

Dynamics 365 Overview
CRM Fundamentals
Cloud Architecture
Business Applications Ecosystem
Dynamics 365 Navigation

5 pelajaran

Manfaat Sertifikasi

Sertifikasi Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional™ membekali Anda dengan kredensial yang diakui industri dan keahlian praktis.

Diakui oleh Industri

Bergabung 5,000+ profesional bersertifikasi di seluruh dunia

Dipercaya di 145+ negara sejak 2016

Master Microsoft Dynamics 365 CRM

Develop expertise in CRM implementation, sales automation, customer service, marketing, reporting, workflow automation, Power Platform integration, and enterprise CRM administration.

Gain Practical Enterprise Skills

Learn to configure Dynamics 365 environments, automate business processes, integrate Microsoft technologies, optimize customer engagement, and deliver scalable CRM solutions.

Advance Your Career

Open opportunities in Microsoft consulting, CRM administration, business analysis, enterprise applications, customer success, sales operations, cloud solutions, and digital transformation.

Pengakuan Industri

The credential validates your expertise in one of the world's leading enterprise CRM platforms and demonstrates your ability to support customer-focused digital transformation.

Stay Ahead of Business Technology

Learn how Microsoft Copilot, AI-powered CRM, Power Platform, low-code development, automation, cloud computing, and intelligent business applications are transforming modern customer relationship management.

Profesional yang memiliki sertifikasi blockchain

Dapatkan Sertifikat Resmi Anda

Setelah berhasil menyelesaikannya, Anda akan menerima sertifikat digital yang dapat diverifikasi dan diakui oleh pemberi kerja di seluruh dunia. Bagikan sertifikat tersebut di LinkedIn, cantumkan di resume Anda, atau verifikasi melalui portal online kami.

Verifikasi Sertifikat

Pertanyaan yang Sering Diajukan

It is a professional certification that validates expertise in implementing, configuring, customizing, and managing Microsoft Dynamics 365 CRM solutions for sales, customer service, marketing, automation, and customer engagement.

Sertifikasi Ini Mencakup

12 hours of HD video content

0 comprehensive lessons

Materi & lembar referensi ringkas yang dapat diunduh

Sertifikat penyelesaian resmi

Akses ke portal verifikasi daring

Pengakuan global di 145+ negara

Akses ke jaringan komunitas alumni

Pembaruan konten gratis seumur hidup

Informasi Singkat

Kode SertifikasiCMD365CRMP

TingkatProfessional

Durasi12 Hours

Modul13 modules

FormatBelajar sesuai jadwal sendiri

BahasaEnglish

Masa AksesLifetime

Terakhir DiperbaruiFebruary 2026

Otoritas Dewan

Global Tech Council

Penerbit Terverifikasi

This certification is developed and maintained by the Global Tech Council's panel of industry experts with decades of combined experience in data science.

Verifikasi Sertifikasi

Konsultasikan dengan Konselor Hari Ini!

Posisi Pekerjaan Utama

Microsoft Dynamics 365 CRM ConsultantDynamics 365 Functional ConsultantCRM AdministratorCRM Business AnalystCustomer Success ManagerSales Operations SpecialistMicrosoft Power Platform ConsultantCRM Solution Architect

Kebijakan Terkait

Kebijakan Pengembalian Dana Kebijakan Dukungan Syarat & Ketentuan

Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional

$249