About the Program

Getting certified as a chatbot expert will help you to understand what chatbots are and how you can leverage your chatbot knowledge to move further in your career. You can use the skills learned, to deploy chatbots that engage users and provide them with relevant information.

Certified Chatbot Developer introduces you to the basics of chatbots and their components, their use cases, and the role of AI and ML in the creation of a chatbot. The learner will also understand the role of Natural Language Processing (NLP) in the creation of a natural and human-like chatbot. This chatbot training course will also let individuals test their gained knowledge about chatbots.


  • Introduction to Certified ChatBot Expert™
    • News and Notifications
    • Customer Service Agent
    • Financial Services
    • Onboarding
    • Shopping
    • Community Management
    • Fashion
    • Healthcare
    • Gaming

This module will introduce you to chatbots, their history, and how they have evolved since birth. It will also help you to understand the basics of Artificial Intelligence in computers.

Moreover, this chatbot training module will enhance your knowledge about the different chatbots used in our daily lives; helping you to get comfortable with their work. Later on, the module goes on to focus on different types of chatbots that can be created for different platforms.

  • What is a Chat Bot?
  • What is Artificial Intelligence?
  • Platforms supporting ChatBot
  • ChatBot Examples

This module will tell you all about the general structure (frontend and backend) and components of a chat, how they work, and the role of Natural Language Processing in chatbots. It also focuses on the role of Deep Learning and Neural Networks in the chatbots.

  • UI Interface (App, website, SMS, Audio)
  • Natural Language Processing
  • Neural Network
  • Deep Learning
  • Tensor Flow

This will help you to understand the chatbots that are functional in the real world. It will also give you a clearer idea of the best practices that need to be followed for the creation of a chatbot.
Then this module talks about NLP in detail – how the user can input data in the system, how the system will understand it, and produce the desired output. It will also tell the user about training the chatbot through different data libraries.

  • Defining Purpose
  • Practicing Mock Conversations
  • Identifying Intents and Entities
  • NLP and Deep Learning

This module introduces the learner to Google’s Dialogflow console. It will also talk about the benefits of using Dialogflow and its different dashboard components.

  • How To Handle NLP?
  • Intents & Entities
  • Fulfillment
  • Integrations

This module will help you grasp the deployment process of a chatbot with the help of an example (a travel chatbot). This chatbot will be intelligent enough to suggest places to travel and other additional information. It will then guide the learner to install the three essential services, namely Python distribution, Webhooks, and Ngrok.

  • Capstone Project -Travel Guide Bot
      • Setting up the Environment
      • Handling Intents & Entities
      • Webhooks & Ngrok Tunneling
      • Deploying to Slack

You will appear for the expert certification exam online and pass it with a minimum of 60% to get successfully certified. Below are the things to keep in mind.

  • There will be a multiple choice exam of 100 marks.
  • You need to acquire 60+ marks to clear the exam.
  • If you fail, you can retake the exam after one day.
  • You can take the exam no more than 3 times.
  • If you fail to acquire 60+ marks even after three attempts, then you need to contact us to get assistance for clearing the exam

Career Opportunities

This Chatbot Certification from Global Tech Council will help you to understand everything about chatbots in-depth. It can also be helpful to professionals who want to move a step further in their careers. Big companies like Microsoft, Apple, Facebook, Amazon, and the like are already pushing towards the use of AI-driven chatbots for daily routine tasks. Talking about the domains in which chatbots are used include customer support, e-commerce, banking, insurance, and many more.

Key Benefits of Certification

This chatbot training course will expose you to the world of chatbots, AI, ML, Deep Learning, and Natural Language Processing. Further, you’ll get to know how they’re used in the industry, their components, and much more. This certification comes with lifetime validity and is easy to complete at your own pace. Along with that, this chatbot course will elevate your career by opening doors to new opportunities.

Who should take the certification?

Working professionals or tech enthusiasts who wish to gain knowledge about chatbots and their industry use-cases, their components, and their overall functioning should opt for this chatbot training. Certified Chatbot Expert will prove to be advantageous for people in the sales and marketing industries as well. Students who wish to know about the technologies of the future can also go for this course.

Certification Benefits

  • Opens the world of excellent opportunities in the ChatBot domain.
  • Accelerates career growth.
  • A highly rewarding career.

What you get?

  • Global Tech Council Certification
  • Lifetime access to the course content
  • 24*7 Support for all your queries


Top job functions

  • Programmers
  • IT Enthusiast
  • Technopreneur
  • Students
  • Sales and Marketing Executives

What does Chatbot expert do?

 A Chatbot expert develops chatbots for simulating intelligent conversations with human using rules or artificial intelligence.

Domains Chatbot experts work in:

IT and other domains

Final Outcome

After completing this certification, you would have mastered the core concepts of Chatbots.

chatbot expert, Chatbot Certification, chatbot training,

Success Stories


Can chatbots be used for marketing?

Yes, chatbots can be given a creative avatar which will help you build your brand value and promote your company. They are an excellent tool for building a strong relationship with your customers.

Can startups use bots?

Any company, be it small or large, can benefit by using bots (as long as they have customers). Most people think that only large organizations can use chatbots but small startups who have leveraged this revolutionizing technology, have seen immense customer growth.

All you need is to know which type of chatbot is right for you and BOOM! You can deploy it to your app or website in a jiffy

How do bots improve customer satisfaction?

People are very impatient these days, and the ability of bots to provide them with relevant information quickly has proven to be a boon for better customer satisfaction. They are also available 24/7, meaning that they can help your customers during odd timings as well.

They also decrease the load on your customer support team, meaning that your support staff will focus more on the quality of customer satisfaction.

Do I need to be a technical person to understand chatbots?

No, any person with a zeal to learn more about upcoming technologies can easily understand chatbots. Although to become a chatbot developer, you need to have a computer background and basic knowledge of programming languages.

How to build an engaging chatbot?

A chatbot quickly increases user engagement by interacting with them in a fun way. You’ll need to understand the preferences of your audience and then come up with a chatbot that appeals to them. For example, a humorous chatbot usually works for all types of audiences as it is fun to interact with and does the job.