How Artificial Intelligence Can Improve E-Governance Services?

While many might think that AI is a long way in future, it is already here. A lot of things using AI technology are already a part and parcel of our lifestyle.

What would we probably do if Siri wasn’t there to help us?

Without AI, we wouldn’t have the convenience of face recognition or voice recognition.

There are many other ways through which AI makes our lives easier. Many of these applications can also enhance e-governance services.

Back in 2017, Utkal Express train containing 13 coaches of passengers derailed. Approximately 200 people were injured and 24 were killed. In yet another incident – a stampede in Elphinstone Road, Mumbai – 23 people were killed. Globally, many other incidents like these keep happening on a frequent basis.

While we all may feel helpless, technologies like AI can help us make a difference and here’s how:

1. Maintaining Public Infrastructure

Many private organizations regularly assess the health of the equipment and machinery. They use analytics and metrics to determine what type of maintenance machinery and equipment needs. This simple concept can be used in public infrastructure as well.

For instance, managing the humongous amount of data available with Indian railways with traditional systems is a serious task. But, if you look at it, managing this data with AI is not rocket science. It is achievable!

Monitoring vehicles that need repair, machinery that should be discarded, or equipment that is in good condition is a great addon for not only Indian railways but also for many other systems.

2. Rapid Disaster Response

Wouldn’t it be miserable if you survived a disaster but no one reached there to save you?

Artificial intelligence combined with other technologies can make disaster management possible. These technologies can grab real-time data and machine learning can help in putting rescue action in place. Many other things are possible with AI such as identifying affected areas, post-disaster management, and tracking of people.

3. Traffic Control Assistance

Have you ever been stuck in a long traffic jam?

We have all been there. In such situations, all we could think is what is happening.

Now, imagine if this traffic data could be synchronized using AI and there would be no need for manual management. Sometimes, traffic police have to stop the traffic light and manually manage traffic according to the situation. The occurrence of this would reduce if we have smart traffic lights in place. These traffic lights would control traffic based on traffic condition not on pre-set rules.

4. Reducing Paperwork

This is a no-brainer because most of the large organizations are already utilizing AI for zero-paperwork. On average, we tend to spend 37.5% time on admin tasks and paperwork and less time on other important activities. If admin and paperwork tasks are automated, we can save human resources and utilize extra time in useful, essential tasks.

5. Improving Query Response Mechanism

One of the major tasks for e-governance is responding to user queries. Today, if this response is lousy, you won’t be able to satisfy the user. Chatbots or AI-enabled bots can assist users in basic tasks such as password reset. Users will receive immediate response and clarifications for their doubts.


It is easy for technology to improve the way government functions. With just a few modifications that are already being used by big organizations, we can enhance the working and response mechanism. Further, future events can be predicted, disaster management can be enhanced, and the traffic control system can be properly implemented.