Are you wondering whether chatbots and lead generation are a perfect combination or not? Can chatbots flood your business with leads? Are they really beneficial? Well, we have got you covered.
Table of Contents
- What are Chatbots?
- How They Improve Lead Generation?
- How to Learn Chatbot and Become a Certified Chatbot Developer?
- Concluding Lines: Are Chatbots the Future?
What are Chatbots?
A chatbot is basically a software application that facilitates online chat conversation via text or speech. Talking particularly about a lead generation chatbot, it is a special bot designed to identify potential customers, initiate their interest in products, cultivate relationships with the prospect, and automatically qualify leads.
How They Improve Lead Generation?
Let’s explore how Chatbots can help in improving lead generation.
Help Understand the Audience
First impressions matter, isn’t it? But is it possible for businesses and enterprises to welcome each of their clients? This is actually impractical.
Chats can generate welcome messages that mark the beginning of interaction with a new user. Apart from that, it helps in knowing the interests of the clients, easing the process of selling the product/services. A chatbot makes it simple for businesses to help them understand their audience by conducting surveys, asking questions, and quizzes. This helps in improving lead engagement.
Facilitates Pre-Chat Survey
You must have seen a few websites where there is a pop-up message that asks about your basic information. Chatbots offer pre-chat survey capabilities that allow the visitor to input their basic information such as name, email, and phone number to provide appropriate content for the querent almost instantly. This pre-chat survey details help businesses and organizations in their next steps of marketing and sales campaigns.
Assume yourself as a customer and wonder what if you have to wait for hours to get your query resolved? Is it frustrating? Of course, it is. Today, consumers are impatient, and they need an immediate response, and if they don’t receive it, they switch to other websites for their service/product query. Chatbots not only streamlines communication between clients and businesses but also aids in lead generation. But it is important for businesses to understand that there are several types of chat widgets that serve different purposes, and therefore they have to choose wisely.
Keeping clients engaged with your brand long enough is one of the toughest tasks for any company. But chatbot can get you covered. A well-optimized chatbot communicates only the essentials and shows why that particular service/product is the right choice for their needs. Undoubtedly automated bots bring increased engagements, but they do not overwhelm the user. In most simple words, chatbots present the relevant data to the prospects through an uncomplicated conversational exchange.
Determine that Your Company is the Right Choice
There is a lot of competition these days, and to win in that stiff competition and prove yourself ahead can be challenging without chatbots. Chats can act as a convincing tool by answering what clients are looking for, for instance, answering what the organization has to offer, what they can expect in return, etc. Chatbots try to convince clients to stick around long to get the information they need and conclude.
How to Learn Chatbot and Become a Certified Chatbot Developer?
If becoming a chatbot developer and building useful chatbots is something that excites you, we have got you covered. A Certified Chatbot Developer course aims to let individuals test their understanding of chatbot programming – how they are created and developed. The certification course provides individuals with the core concepts of chatbots and hands-on experience in creating chatbots on your own.
The modules covered under this course are the introduction to chatbots, their different components, different methodologies, and tools for Natural Language Processing, and enhance your knowledge of tools like Anaconda, Spyder, and Jupyter Notebooks for the implementation of chatbots.
You can also go for a Certified Chatbot Expert course. This course is meant for you if you have no prior knowledge about chatbots and wish to work at the forefront of revolutionizing technologies such as AI and ML.
By the end of this course, you’ll become a chatbot expert who knows all about chatbots and their components. You’ll also learn about various industry use cases of chatbots and how to deploy them.
Concluding Lines: Are Chatbots the Future?
From the above discussion, it is clear tha chatbots play a major role in lead generation. In fact, using chatbots is a brilliant move for any brand, whether it B2B or B2C. If you don’t want to miss out on the opportunities of generating effective leads, you can enroll yourself in online chatbot certification courses and gain an in-depth understanding of how chatbots are created.
Juniper Research reports that businesses and consumers can save up to 2.5 billion hours through the use of chatbots by 2023 and predicts cost savings of $8 billion from the use of chatbot conversions by 2022. And Gartner predicts that by 2021, around 50% of enterprises will spend more on chatbots than on mobile app development.
If you want to develop a chatbot or want to know more about chatbot certifications, check out Global Tech Council.