Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional™
Certification Code: CMD365CRMP
Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional is a comprehensive, industry-focused certification designed to help professionals master Microsoft Dynamics 365 CRM for sales, customer service, marketing, customer insights, field service, and business process automation. This certification equips learners with the practical knowledge and technical expertise required to implement, configure, customize, and optimize Microsoft Dynamics 365 CRM solutions that enhance customer engagement, improve operational efficiency, and drive business growth.
Through this certification, you will learn how Microsoft Dynamics 365 CRM enables organizations to centralize customer information, automate sales pipelines, streamline customer service operations, manage marketing campaigns, and generate actionable business insights. The programme also explores advanced topics including Microsoft Copilot for Dynamics 365, Power Automate, Power Apps, Dataverse, customer journey automation, AI-assisted sales, low-code customization, security management, cloud deployment, and enterprise CRM governance. Designed for today's cloud-first business environment, it emphasizes practical implementation, configuration, automation, and enterprise CRM best practices.
$249
12 Hours
Learning duration
6 Weeks
Program Duration
Self Paced
Access Mode
Chat, Email & Phone
Learning Support
What You'll Learn
About This Certification
A Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional is a technology and business professional capable of implementing, configuring, customizing, administering, and optimizing Microsoft Dynamics 365 CRM solutions to improve customer engagement, sales performance, service delivery, and operational efficiency.
Who Is This Certification For?
CRM Administrators
Professionals responsible for configuring Dynamics 365 environments, managing users, security roles, and data integrity, and maintaining ongoing CRM operations across the organization.
Microsoft Dynamics and Functional Consultants
Consultants who design and implement Dynamics 365 CRM solutions across sales, service, and marketing, translating business requirements into configured, automated CRM processes.
Business Analysts
Analysts who bridge business needs and technology by mapping customer processes, defining CRM requirements, and interpreting analytics to drive data-driven decision-making.
Sales and Customer Service Managers
Leaders in sales operations and customer service who want to optimize pipelines, case management, SLAs, and omnichannel engagement using Dynamics 365 capabilities.
Solution Architects and IT Professionals
Technical professionals who plan environments, govern deployments, integrate Power Platform and Dataverse, and design secure, scalable enterprise CRM solutions.
Students and Career Changers
Individuals pursuing Microsoft business application careers who want a structured foundation across CRM fundamentals, automation, AI, and enterprise implementation.
Prerequisites
Modules Included
13 modules · 0 lessons · 12 Hours- Dynamics 365 Overview
- CRM Fundamentals
- Cloud Architecture
- Business Applications Ecosystem
- Dynamics 365 Navigation
Certification Benefits
The Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional™ certification equips you with industry-recognized credentials and practical expertise.
Join 5,000+ professionals certified globally
Trusted across 145+ countries since 2016
Master Microsoft Dynamics 365 CRM
Develop expertise in CRM implementation, sales automation, customer service, marketing, reporting, workflow automation, Power Platform integration, and enterprise CRM administration.
Gain Practical Enterprise Skills
Learn to configure Dynamics 365 environments, automate business processes, integrate Microsoft technologies, optimize customer engagement, and deliver scalable CRM solutions.
Advance Your Career
Open opportunities in Microsoft consulting, CRM administration, business analysis, enterprise applications, customer success, sales operations, cloud solutions, and digital transformation.
Industry Recognition
The credential validates your expertise in one of the world's leading enterprise CRM platforms and demonstrates your ability to support customer-focused digital transformation.
Stay Ahead of Business Technology
Learn how Microsoft Copilot, AI-powered CRM, Power Platform, low-code development, automation, cloud computing, and intelligent business applications are transforming modern customer relationship management.
Earn Your Official Certificate
Upon successful completion, receive a verifiable digital certificate recognized by employers worldwide. Share it on LinkedIn, your resume, or verify it through our online portal.
Frequently Asked Questions
It is a professional certification that validates expertise in implementing, configuring, customizing, and managing Microsoft Dynamics 365 CRM solutions for sales, customer service, marketing, automation, and customer engagement.
This Certification Includes
Quick Details
Council Authority
Global Tech Council
Verified Issuer
This certification is developed and maintained by the Global Tech Council's panel of industry experts with decades of combined experience in data science.
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Certified Microsoft Dynamics 365 Customer Relationship Management (CRM) Professional
$249